Refund & Return Policy

1. Eligibility for Return

A product may be returned to GF Electronics if it meets all of the following conditions:

• The return request is raised within 7 days of the delivery date.
• The product has a verified manufacturing defect (not physical damage or user error).
• The product is in its original packaging, with all accessories, documentation and the GF Electronics hologram seal intact.
• The product has not been installed, calibrated or modified by a third party.
• You provide the original invoice or proof of purchase.

2. Non-Returnable Situations

Returns will not be accepted in the following cases:

• The return request is made after 7 days of delivery
• Physical damage (dents, cracks, broken display) caused after delivery
• Products that have been installed, sealed or put into operation
• Damage from overloading, incorrect power supply or improper use
• Change-of-mind returns
• Custom-built or made-to-order products (e.g., specific-capacity weighbridges)
• Products purchased through a dealer or distributor — contact your dealer directly

3. How to Initiate a Return

1. Contact us within 7 days of delivery — call or WhatsApp +91 99583 05151 or email kuljit@gfelectronic.com.
2. Describe the defect — share photographs or a short video of the issue.
3. Wait for Return Authorisation — do not ship the product until our team confirms the return is approved and provides a Return Merchandise Authorisation (RMA) reference.
4. Pack and ship securely — use the original packaging. Ship to the Ludhiana service centre address unless otherwise instructed.
5. Assessment — our technician will inspect the returned product within 5 working days of receipt.

4. Resolution Options

Once a manufacturing defect is confirmed:

• Replacement: A new or equivalent unit is dispatched. This is the preferred resolution for products returned within 7 days.
• Repair: If replacement stock is unavailable, the defective unit is repaired and returned at no charge.
• Refund: A full refund to the original payment method may be considered in exceptional cases where neither replacement nor repair is feasible, subject to management approval. Processing takes 7–14 business days.

5. Shipping Costs for Returns

• If the return is due to a manufacturing defect confirmed by GF Electronics: return shipping to us is at your cost; we bear the cost of sending the replacement or repaired unit back to you.
• If the product is found not to have a manufacturing defect after inspection: the product will be returned to you at your cost and no replacement or refund will be issued.

6. Dealer and Distributor Orders

If you purchased GF Electronics products through an authorised dealer or distributor, please raise your return or refund request directly with the dealer. GF Electronics' direct return policy does not apply to dealer-supplied purchases. Dealers are governed by a separate supply agreement.

7. Contact for Refund & Return Queries