# Refund & Return Policy — G F Electronics

Last updated: July 2026. HTML version: /pages/refund-return-policy.html

## Summary

Returns accepted within **7 days of delivery** for verified manufacturing defects. Resolution is replacement or repair; cash refunds only in exceptional cases with management approval. Dealer purchases follow the dealer's own policy.

## Return Eligibility (all must be true)

- Request raised within 7 days of delivery
- Verified manufacturing defect (not physical damage or user error)
- Original packaging, accessories and GF hologram seal intact
- Not installed, calibrated or modified by a third party
- Original invoice provided

## Not Returnable

Requests after 7 days; post-delivery physical damage; installed/operational units; overload or wrong power supply damage; change of mind; custom/made-to-order products (e.g. weighbridges); dealer-supplied purchases (contact the dealer).

## Process

1. Contact +91 99583 05151 or kuljit@gfelectronic.com within 7 days with photos/video of the defect.
2. Wait for Return Authorisation (RMA) before shipping.
3. Ship in original packaging to the Ludhiana service centre (unless told otherwise).
4. Inspection within 5 working days of receipt.

## Resolution

- **Replacement** (preferred) — new or equivalent unit dispatched.
- **Repair** — free repair and return if replacement stock unavailable.
- **Refund** — exceptional cases only; 7–14 business days to original payment method.

## Return Shipping Costs

Confirmed defect: customer pays inbound, GF pays outbound. No defect found: unit returned at customer's cost, no refund/replacement.