Warranty Policy

1. Warranty Coverage

G F Electronics warrants its weighing instruments (scales, balances, indicators, weighbridges) against defects in materials and workmanship for a period of 1 (one) year from the original date of purchase by the end customer.

During the warranty period, GF Electronics will, at its discretion:

• Repair the defective product at no charge for parts and labour, or
• Replace the defective product or defective component with a new or equivalent unit.

2. What Is Covered

• Defects in electronic components (indicator, load cell, display, keypad)
• Defects in mechanical components that arise under normal operating conditions
• Failure of the load cell or sensor under rated capacity use
• Manufacturing faults in the platform, cabinet or structural frame

3. What Is Not Covered

• Damage caused by overloading beyond the rated capacity
• Physical damage from accidental impact, dropping or mishandling
• Damage caused by water ingress beyond the stated IP rating, corrosive environments, or rodent damage
• Damage due to improper installation, unauthorised modification or repair by a non-GF service technician
• Normal wear and tear — rubber feet, battery cells, indicator covers
• Damage caused by power surges, incorrect voltage or improper electrical supply
• Products with a tampered or removed GF Electronics hologram seal
• Consequential or incidental losses arising from product failure

4. How to Make a Warranty Claim

1. Contact us — call or WhatsApp +91 99583 05151 or email kuljit@gfelectronic.com with a description of the fault.
2. Provide proof of purchase — invoice or bill of sale showing the purchase date and GF Electronics as supplier.
3. Return the product (where applicable) — we will advise whether to bring or ship the unit to the nearest service centre. Shipping to our service centre is at the customer's cost; return shipping of the repaired unit is at our cost.
4. Assessment — our technician will inspect and confirm whether the fault is covered under warranty. You will be informed within 5 working days.
5. Repair or replacement — covered warranty work is completed at no charge. Target turnaround is 7–15 working days depending on parts availability.

5. Warranty for Weighbridges

Truck weighbridges and pit-type dharamkanta systems carry a 1-year warranty on the electronic components (indicator, junction box, load cells). The civil structure (pit, foundation, deck mounting) is covered for manufacturing and installation defects for 6 months. Onsite inspection and repair service is available for weighbridge units within our service territory.

6. Out-of-Warranty Repairs

Products outside the warranty period or with damage not covered under warranty can still be repaired by GF Electronics service centres. A service charge will apply for parts and labour. Contact us for a repair estimate before sending the unit.

7. Service Centres

8. Limitation of Liability

GF Electronics' liability under this warranty is limited to repair or replacement of the defective product. GF Electronics shall not be liable for any indirect, incidental, or consequential damages arising from product failure, including but not limited to business loss, data loss, or production downtime.